Turn WhatsApp enquiries into organised sales conversations.
Agal Technologies builds and operates AI-assisted WhatsApp sales and customer-support workflows for businesses. The agent can reply, ask relevant questions, prepare quotations from client-approved information and hand the conversation to your team when human judgement is needed.
What the sales agent can do
Every workflow is configured around the client’s own products, service area, price list, sales rules and escalation contacts.
Reply to new enquiries
Identify whether a lead came from the website, Facebook, Instagram or another approved source and begin the right conversation.
Qualify the requirement
Ask relevant questions such as location, product type, quantity, timeline and installation needs.
Prepare quotations
Use only the catalogue, prices, taxes and commercial terms approved by the client.
Handle approved negotiation
Work within predefined discount limits. Requests outside those limits are escalated to a person.
Follow up appropriately
Continue opted-in conversations using approved templates and WhatsApp messaging rules.
Support regional languages
Understand and respond in English, Tamil, Malayalam and Hindi, based on the customer’s language.
From enquiry to human-confirmed sale
A simple visual of how the agent supports the conversation without removing your team’s control.
Built with business controls
Your business remains in control
- The WhatsApp Business account belongs to the client.
- Products, prices, discount limits and reply rules are client-approved.
- The agent does not invent prices, warranties or service coverage.
- Staff can take over a conversation whenever required.
Practical operating boundaries
- Final availability and exceptional commercial terms can require human confirmation.
- Outbound messages are subject to customer consent, Meta policies and template rules.
- Features depend on the client’s WhatsApp setup and Meta approval.
- Activity can be reviewed for quality and support.
How messaging data is used
We process messaging data only after a client authorises the service and only to operate, secure and support that client’s workflow.
WhatsApp message content, customer contact details, message status data and the client’s approved product or service information.
Replying to enquiries, qualifying leads, preparing client-approved quotations, follow-up, human handoff, delivery status and support.
Authorised infrastructure and AI providers may process the minimum data needed to deliver the service under their applicable agreements.
We do not sell messaging data or use it for unrelated advertising. Access is restricted to the client, authorised staff and required service providers.
See our Privacy Policy or contact support@agaltechnologies.com for a data request.
Plan a WhatsApp workflow for your business.
Tell us where your enquiries come from and how your team currently handles them.
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